FAQ

Can I buy more than one Hotel Credit for the same hotel?

You can buy as many as you wish.


How does the process work?

You buy your Hotel Credits using Credit card or Paypal to receive a confirmation email with a unique order number. Within 24-72 hours, you'll receive a digital voucher with your credit and redemption details. Whenever you’re ready to spend your credit, you do so directly by calling/visiting the hotel and citing your name and reference number. The credit will be applied to your purchase.


How do I book a room with my Hotel Credit?

Simply call the hotel, and book direct over the phone. Direct bookings often come with special deals you won’t get booking with an online travel agent, so that’s another benefit.


Can I use my Hotel Credit for something other than room nights?

Check the fine print on the Credit, but in most instances, you’ll see that you can use your credit throughout the hotel—the bar, the restaurant, the shop, wherever. Bear in mind, some hotels don’t manage all of the on property facilities, so there may be some exclusions.


Can I transfer my Hotel Credit?

Yes. But keep your reference number safe, because when it is used, it is used.

 

Is my Hotel Credit refundable?

Unfortunately, it is not refundable.


What If I don’t spend the entire Credit at once?

Customers should arrange directly with their hotel for unspent credits. Each hotel has their own policy. For the sake of simplicity, we suggest you spend your credit in one go.


Do Hotel Credits ever expire?

They might. Please check the terms and conditions of each offer. However, we'll never offer short-term expiration dates. We know flexibility is king in times like this. You'll always have more than one year ahead from the time of purchase to use your credits. 


Are there any hidden fees?

There are no hidden other costs. Porter & Sail is deferring commission—so as much money as possible can go to these independent hotels now.